A Travellerspoint blog

If you ask WHY?

I resigned, and I guess these are some of the reasons why.

15.02.2008 all seasons in one day

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Ano na ang nangyayari sa team namin? I can no longer, definitely, feel the PS culture. Every now and then, every single time, always and everyday; one by one, people are starting to reveal their disappointments, unhappiness, exhaustion and their dismay. Each one has a different issue, and there are issues shared by everyone.

I am leaving, but the reasons for my departure aren't as grave as these issues, my fellows have.

To speak for my team, in general, we feel that we are underappreciated and hardly recognized, not to mention, underpaid. With the new metrics in hand, everyday is a struggle, seemingly, for something quite impossible and unrealistic. We may all be heard.

Not the reply im expecting.
He said that they are prioritizing those who are not taking calls.
Those people who are doing the floor support, when they don’t know the answer to the case, whom do they run to?
Even on our breaks or lunch we are not spared from questions, even supervisors come to us.
We are not after the jacket. It’s the principle.
We want them to explain clearly so we would understand.
We are not an income generating team but we are the resolving team.
We’re not jealous of the QA team but why can’t they explain to us why?
We’re just good for what?
Again, I’m just airing what I feel.

The four of us here totally agrees with you…..
No reply from MNLManager or MNLTrainer yet?
Your so right, were not after the jackets.
This clearly shows that were not valued at all, just a team who take sup calls, good for nothing team, which is so wrong.
This is so sad….
We didn’t like the reply of aries either…..

No reply yet…they’re both on lunch.
We’ll see later.
I hope there would be someone to defend us. *sigh*

Yeah….
But were proud of you for standing up for the team…..

A very SAD TRUTH indeed!!!!! Perhaps it was a mistake to retain this department afterall; People are not valued. So where did the " Support People" go?
VIVA MNLCSA!!!!!!!

They should be changing the name of our company to “business support” hehehehe
Crap that jacket thing! We can buy designer jackets if they actually have that so called “compensating people who are actually working their ass out everyday for sup calls that wasn’t even our fault!” That is if they can pay us what we deserve to get and not the darn jacket!
They can even wear all the colors they want!

As of date, there are 12 calls waiting, LET THE PEOPLE THEY VALUE TAKE THEM ALL!!!!!!!!

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Posted by parteeboi 4:51 AM Archived in Gay Travel

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Comments

HAIL MNL-CSA!!
Underpaid-overworked-unappreciated team...
:-(

14.02.2008 by loraandblu

so sad!!! :(

14.02.2008 by deanajean

bakit ka ba nagresign?
bakit di ka nagsayonara skin?

14.02.2008 by kkmmm

Hi parteeboi,

What is the principle that you are trying to point out?

"To speak for my team, in general, we feel that we are underappreciated and hardly recognized, not to mention, underpaid. With the new metrics in hand, everyday is a struggle, seemingly, for something quite impossible and unrealistic. We may all be heard".----> what appreciation you want from the management? what recognition you want as well? Underpaid? well all of us are underpaid :)

17.02.2008 by missindia

i don't know what to say that would not make me looked biased. parteeboi already told me how sensitive i am about this matter.

the principle is that being underpaid in a call center is a fact. but there are people who are paid to do certain functions, but for the sake of a good survey these are passed on to our team, who is paid less. and it would be ok with us as we have lived and worked knowing that for a long time. but then management tells us we're underperforming and are criticized. and then we're told we're not a priority support team.

i don't know.

18.02.2008 by etheREAL

Now since the management criticized you and put you guys on the spot what did u do to prove your worth?? you just get disheartened? That's it? you should have done something to turn the tables, lay your cards and let the management hear your side. I've been with PS for so long and experienced this several times but I make sure by the end of the day I will win the battle that they have started. They measure your performance by Perception Management but the thing is did you do a performance check? were you able to check the trend of your performance? if you think you are exceeding what is expected from you then better talk to them and show your data. Does it make sense? hehehehee :)

19.02.2008 by missindia

yeah, it makes sense. and we've always told them what hinders us and what will make things better. they said we don't take in too many calls, so we tried taking as many as we can each day. gone are the days that escalations are rejected for lack of effort, so calls take longer especially when we have to do everything like calling out. but we're being measured with data from the old csa team. we gave told them what is realistic and we're told they'll think about it.

25.02.2008 by etheREAL

Well if that's the case and the management says they'll think about it you could have ask how long will it take for you to get the result? If they say they have a lot of things in their hands so they need to prioritize things well that's a BIG BS hahahahahahaa...SPELL PEOPLE CULTURE and OPEN DOOR POLICY i hope u get my point hehehehehee...

xoxo
:)

26.02.2008 by missindia

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