I resigned, and I guess these are some of the reasons why.
Ano na ang nangyayari sa team namin? I can no longer, definitely, feel the PS culture. Every now and then, every single time, always and everyday; one by one, people are starting to reveal their disappointments, unhappiness, exhaustion and their dismay. Each one has a different issue, and there are issues shared by everyone.
I am leaving, but the reasons for my departure aren't as grave as these issues, my fellows have.
To speak for my team, in general, we feel that we are underappreciated and hardly recognized, not to mention, underpaid. With the new metrics in hand, everyday is a struggle, seemingly, for something quite impossible and unrealistic. We may all be heard.
Not the reply im expecting.
He said that they are prioritizing those who are not taking calls.
Those people who are doing the floor support, when they don’t know the answer to the case, whom do they run to?
Even on our breaks or lunch we are not spared from questions, even supervisors come to us.
We are not after the jacket. It’s the principle.
We want them to explain clearly so we would understand.
We are not an income generating team but we are the resolving team.
We’re not jealous of the QA team but why can’t they explain to us why?
We’re just good for what?
Again, I’m just airing what I feel.
The four of us here totally agrees with you…..
No reply from MNLManager or MNLTrainer yet?
Your so right, were not after the jackets.
This clearly shows that were not valued at all, just a team who take sup calls, good for nothing team, which is so wrong.
This is so sad….
We didn’t like the reply of aries either…..
No reply yet…they’re both on lunch.
We’ll see later.
I hope there would be someone to defend us. *sigh*
But were proud of you for standing up for the team…..
A very SAD TRUTH indeed!!!!! Perhaps it was a mistake to retain this department afterall; People are not valued. So where did the " Support People" go?
They should be changing the name of our company to “business support” hehehehe
Crap that jacket thing! We can buy designer jackets if they actually have that so called “compensating people who are actually working their ass out everyday for sup calls that wasn’t even our fault!” That is if they can pay us what we deserve to get and not the darn jacket!
They can even wear all the colors they want!
As of date, there are 12 calls waiting, LET THE PEOPLE THEY VALUE TAKE THEM ALL!!!!!!!!